• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎07-23-2021 12:12 PM

HP Recommended
Product: chromebook x360
Operating System: Chrome OS

I am using 2 - hp 24f monitors connected to ThinkPad USB-c compatible docking station. All of these products work as I had gotten them from work and tested them out on my Chromebook x360 with success. When trying this set up for my home office and hooking up all ports and cables correctly, I cannot get the displays to work. When attaching the dock to the laptop there is an initial attempt to change settings but reverts to default. Charging is successful though! However, there are no display options in settings other than the built-in. Also, the monitors do not detect my laptop. 

Bringing my laptop back into the office to connect where I previously had success led to a disappointing failure. Now my laptop does not want to link to any display monitors. Even directly to one monitor via HDMI/USB-c cord. 

Any help would be appreciated. I'm hoping that my laptop's ports are not damaged?

Category:
1 REPLY 1

‎07-23-2021 02:59 PM

HP Recommended

Update: Used another Chromebook to test the setup and connected successfully to both monitors. 

Looks like the issue is possible broken ports on the physical laptop.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.