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Message 1 of 2
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Coating worn badly on touchpad

HP Recommended
HP ENVY 17-j141na Notebook
Microsoft Windows 10 (64-bit)

Hi all,

Could somebody please advise, I have owned my Notebook since new but noticed within the first six months, or so, that the coating was wearing away on my touchpad with just minimal daily use and is now quite badly worn and looks quite unsightly. My warranty has expired now but I have been informed that this particular problem is quite common and is a manufacturer defect and that i can get it rectified, by HP, regardless of my standard warranty running out.

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Message 2 of 2
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HP Recommended

@mercbaz 

 

Interesting.

Cosmetic, I guess - the device itself works.

 

Did the person / site that informed you that HP will fix the issue also provide how this is being done?

HP Document?  Alert message from HP? 

If yes, I would hope the instructions are included.

 

What else?

 

"We" cannot do anything about the situation, of course.

What I can do is to send your question for Review.

If there is a response, you will see it here before anyone tries to contact you using other means.

 

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Dragon-Fur

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