Color Adjustment to Video

[KCatio]

I am wondering how to adjust the color on my laptop's camera/video.  When I am in online meetings I am purple.  How do I adjust it? 

[praveen196]

@KCatio Welcome to HP Community!

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

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[farrellmgmt]

I have a HP Envy 17 ae-0xx, Part # 1FS25AV and using Windows 10

I need to adjust the video output.  Skype, Zoom users tell me my video is PURPLE!

[praveen196]

@farrellmgmt

Thank you for the update.

If you are using camera app to access the webcam, lets’ change the settings for the camera app and check if it helps.

You can follow the methods:

Method 1:

You can refer to the link to change the screen resolution settings for the camera app:

“Camera app and webcams: FAQ”

Follow the section “How do I adjust my camera settings?”

http://windows.microsoft.com/en-in/windows-8/camera-app-faq

Method 2:

If the issue still persists, you can refer to the link to troubleshoot the issue:

“What to do if you have problems with an app”

Follow the section “Reinstall the app”

http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

If you are using the software to access the camera, you can refer to the camera/ webcam settings to change the video from black and white to color.

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions.

Have a nice day!!

[farrellmgmt]

Sadly, it didn't work.  

It does not give any options to change the color.  Only to change the brightness or zoom level.  Because this is happening to more than just me, it must be something that is in the laptop software.  Because whether I use Zoom, Skype or any other app, the purple persists.

[praveen196]

@farrellmgmt 

Please follow these steps here:

Option 1: Check Device Manager to make sure it is working properly.

1. Click your Start button, type “Device Manager,” and press Enter.
2. Once Device Manager loads click “View” and then “Show Hidden Devices.”
3. Locate the “Imaging Devices” section.
4. Note whether you see the webcam here.
5. If the webcam is listed, right click it and verify that it is not “Disabled.”
6. If the webcam is listed and not disabled, move onto Option 2.  If the webcam is not listed you will move onto Option 4. 

Option 2:   Allow Windows to Re-install the device.

1. While still in Device Manager right click on your webcam and select “Uninstall”
2. If prompted select “remove driver and driver package.”
3. Reboot your notebook and allow Windows to attempt to reinstall the webcam.
4. If Windows detects the webcam verify the functionality of the webcam.
5. If Windows does not detect the webcam and install it move onto Option 3.

Option 3:  Manually install the drivers for your webcam. 

1. Use this website to determine your product/model number. 
2. Visit the HP Support Page and use this product number to visit your product’s specific page.
3. Go to “Drivers and Software” and locate the driver for your webcam.  NOTE: the drivers for the webcam are sometimes bundled with the YouCam software.
4. Download and install this driver.
5. Reboot the PC.
6. Verify functionality. 

Option 4:  Manually re-detecting the hardware.

1. Disconnect all external devices.
2. Shut down the notebook.
3. Remove the battery and AC power.
4. Press and hold the power button for 10-15 seconds.
5. Reinstall the battery and AC power.  Then turn the notebook on.
6. Once Windows is loaded go back to Device Manager.
7. Selection “Action” and then “Scan for hardware changes.”
8. If Device Manager detects the hardware allow it to install.
9. If Device Manager does not detect the hardware see Option 5.

Option 5: System Restore and System Recovery. 

Link: Perform System Restore & Performing System Recovery. Note that any data that is not backed up prior to a recovery will be lost.

Have a nice day!!

[farrellmgmt]

Nope, didn't work.  

Isn't there a way to simply adjust the hue?  How explain why my webcam makes everything purple?

[praveen196]

@farrellmgmt

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!