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HP Recommended
HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek1000 (742J1AV)
Microsoft Windows 11

Hello, Im working with photography and i got this computer to edit while on the move. But when I export my photos and look at them with other devices, such as my iphon. the colors are not the same. Ive tried to calibrate my laptops screen and I've downloaded both apples and adobes colorprofiles and calibrated the screen again but still once I export my images to another device the colors do not match. Ive tried different export settings and profile and I think the part not working is the screen or the color calibration of it. is there anything I can do about this? 

1 REPLY 1
HP Recommended

Hi @FabianF,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

Follow the below steps to fix the issue.

 

-Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for it to boot into windows.

 

Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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