Colour saturation watching shows/movies

[ChielW]

Hello all!

I have had an issue for a while now and after some digging myself I finally decided to ask it here hoping for a solution. I have had a HP pavilion laptop for a while now and my problem is with watching shows/movies on popular streaming platforms like Disney+ and Netflix.

Let’s start with watching in MS Edge. Whenever I try watching Netflix via MS Edge the colour seems to change after a few seconds to a washed out, greyish colour palette only changing back when I move the mousepad or when subtitles come up on the screen (but then changing back again to a degraded saturation after a few seconds). Also a very thin red line shows up on the left of my screen and a red line on the right side of my screen. It is very annoying that the colour keeps changing and really degrades my watching experience. I’ve done some testing and it looks like this isn’t happening if I turn of hardware acceleration, but then the quality of my stream is degraded which I also don’t want. As for Disney+ it functions normally when watching via MS Edge. Other video playbacks via MS Edge like YouTube also function normally.

I have also tried the app found in the windows store for both. Here it’s basically the other way around. When watching Netflix most shows and movies can be watched normally, however still some movies changes to a greyish tint after a few seconds, but unlike in MS Edge it doesn’t change back when moving the mousepad or subtitles coming on. As for Disney+ all shows and movies turn to a degraded colour saturation after a few seconds and remaining like this for the rest of the show/movie.

Of course I have checked all my drivers as well as for updates for Edge and the Netflix/Disney+ app. It should also be said that this problem only occurs when I play the show/movie in fullscreen. It drives me crazy, so hopefully somebody can give me a solution as to fix this problem. Thank you in advance!

With kind regards,

ChielW

[Rainbow23]

Hi @ChielW,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing display quality issues with your HP Pavilion X360 - 14-Ba081nd Notebook.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ChielW]

Hello @Rainbow23

First, thank you very much for your reply! I rechecked if I had any updates pending, however this was not the case. No updates for my graphics drivers, no updates in Windows Update and no updates in the HP Support Assistant. Therefore, my problem has sadly not been solved yet.

With kind regards,

ChielW

[Rainbow23]

Hi @ChielW,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[ChielW]

Hi @Rainbow23

Thank you very much again for the quick reply. I will look into contacting HP directly. Hopefully, this will fix my problem! Thanks again.

With kind regards,

ChielW

[Raj_05]

Hi @ChielW,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If you want to adjust the color saturation of your HP Pavilion laptop when watching shows/movies, you can try the following steps.

• Open the Windows display settings by right-clicking on the desktop and selecting "Display settings."
• Scroll down and click on "Advanced display settings."
• Under "Related settings," click on "Display adapter properties."
• In the "Intel Graphics Control Panel" (or whichever graphics card your laptop uses), click on "Color enhancement."
• Adjust the "Saturation" slider to increase or decrease the color saturation to your preference.
• Click "Apply" to save your changes.

Alternatively, some media players, such as VLC, have built-in options to adjust color settings. You can also try adjusting the color settings directly on your TV or monitor if you're using an external display.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[ChielW]

Hi @Alden4,

Thank you very much for you answer. However, unfortunately I already tried manually adjusting the saturation. This does not fix the issue that after a few seconds of watching Netflix in fullscreen the color saturation automatically scales down and the colours look very washed out.

Thanks again for your reply.

With kind regards,

ChielW

[Raj_05]

Hi @ChielW,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support