Computer falls asleep constantly

[Lsimp90]

This issue occurred with my old HP Pavillion and now with my new Envy. When connected to a second monitor, the computer falls asleep within 1 to 3 minutes if I am not moving the mouse. My fix would be to have an 8 hr youtube video going to keep the computer active and it wouldn't sleep then, but now it is falling asleep anyway.

If the computer is not connected to a monitor, it is fine.

I have the settings for power and sleep set to "Never" when plugged in. I have turned the screen saver on and off. I even set the screen saver to initiate after 75 mins and it fell asleep within 1 min of inactivity. 

It is a real pain to have to wait for the sleep to kick in, the wake it up and have to log in all over again every few minutes. 

[Jeet_singh]

@Lsimp90,

Thank you for posting your query on HP Community,

This looks like a monitor issue. In order to provide you with accurate solution, could you provide me with the correct product number of your HP monitor. 

Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

In the meantime, you could also try to update the Bios, Chipset and graphics card drivers on your notebook either using our HP support website, using this link or download it using HP support assistant. 

download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes for further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lsimp90]

                    I have 2 ACER monitors, model K272HL.

[Jeet_singh]

@Lsimp90,

Let's try these steps here:

Edit Power Plan settings via Control Panel

Launch the Control Panel in Windows 10 by simply clicking the Cortana button, then type Control Panel. From there, select the icon to fire it up, then it’s time to move on from there.

The next step, then, is to click on Power Options. Select Edit Plan Settings, and from there, make sure the section that says Put the computer to sleep is set to Never.

Edit Power Options via Settings

Fire up the Settings app by clicking on the Windows key + I. After doing so, select Settings, then navigate to Power & sleep. From here, simply set the system to Never sleep when the device is plugged in or running on battery power. You can restart your PC to ensure that everything works accordingly.

Run Power Troubleshooter

Check Sleep Advanced Settings

Click on the Menu button, which is the Windows key located in the left corner of your screen. From there, type Control Panel, then when it comes up in the Search Results, click on it.

After that, select the option that says Security and Maintenance, and click on Power Options. From here, you’ll be required to select the option that says Change Plan Settings, but bear in mind these letters are small, so keep an eye out.

Change advanced power settings and click on it because it’s a button. A new window should come up, and from here, you are required to look for Sleep, expand it, and select Allow hybrid sleep.

Finally, turn it off, click the OK button, then close all windows. Restart the system and check to see if things are working normally as they should.

Let me know how it goes!

Cheers 🙂