Computer freezes while playing games

[Hesniy]

Hello friends, my laptop suddenly stops while playing games. This has happened many times and I don't know why. Do you think this problem can be solved or do I have to replace the laptop altogether?😞

[Irfan_06]

Hi @Hesniy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing issues with your Laptop while playing games.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Hesniy]

Unfortunately your solution didn't work for me. In the system bios, I did not find the options you mentioned, such as "system test" or "extended test", but I tested the parts individually and it was healthy. I updated the drivers but the problem still persists.😞

[Irfan_06]

Hi @Hesniy,

I am sorry to hear that the above-shared link did not help much.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Hesniy]

Hello dear, I did everything you said, I reset the hard drive, deleted all my data, formatted the hard drive, changed Windows, even tried Windows 10, updated the drivers, but the problem is still there and it bothers me a lot. . Happens constantly and crashes during gameplay. Even in very low quality games. please guide me.

[Hesniy]

Hello dear, I did everything you said, I reset the hard drive, deleted all my data, formatted the hard drive, changed Windows, even tried Windows 10, updated the drivers, but the problem is still there and it bothers me a lot. . Happens constantly and crashes during gameplay. Even in very low quality games. please guide me.

[Hesniy]

Hi dear, my problem is still there, even now I talked to Microsoft support but they also couldn't help me. please guide me.🙂😞