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‎07-17-2020 11:11 AM - edited ‎07-17-2020 11:13 AM

HP Recommended
Product: Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

I'm using Elitebook 840 G6, USB-C Dock G5, and 2 monitors EliteDisplay E231.

 

The laptop input is HDMI

The docking input is 2 DP and 1 HDMI

The monitors output are DP, VGA, and DVI

 

How do I connect my 2 monitors to the laptop?

I try connect the 2 monitors using DP thru the docking  but it wont work. Do I need to do something else to make it work? why do they give 2 DP input in the docking if cant work together? or is it because of my laptop graphic card cant support it?

2 REPLIES 2

‎07-17-2020 03:24 PM

HP Recommended
@Radityo wrote:

 

The docking input is 2 DP and 1 HDMI

The monitors output are DP, VGA, and DVI

@Radityo 

 

What is your dock ? Given it is a DisplayLink certified dock, you can directly connect DP (from the dock) to DP (monitors) using DP to DP cables

 

Regards.

BH
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‎07-18-2020 09:39 AM

HP Recommended

Hello Radityo

 

the two E231 monitors should both work connecting the DP cables as you did to the two DO ports available on the USB-C Dock G5.

 

USB-C Dock G5 is not a DisplayLink device, the two monitor connected to the two DP on the docking and the laptop display are driver by the video card integrated in the CPU.

 

which is the resolution of the display of the laptop ?

Does your 840 G6 has an Intel UHD 630 graphics card ?

which Windows 10 version are you using ?

did you updated the drivers using HP Image Assistant ?

 

bye

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