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‎03-07-2020 09:51 AM

HP Recommended
Product: Envy 360 convertible
Operating System: Microsoft Windows 10 (32-bit)

HI

 

I have a new Dell monitor which I'm trying to connect to my laptop. It looked in the monitor instructions like I should be able to connect using the USB-B (monitor end) to USB-A (Laptop end) wire. But there is no display, although the laptop did recognise the device. The only other cables are Display Port/Display Port (I don't have a Display Port on my laptop) or VGA (same)

 

Do I need a Display Port to USB-A adaptor? Or is there another issue? Thanks

2 people had the same question
2 REPLIES 2

‎03-07-2020 12:13 PM

HP Recommended

@MunchiesMum 

 

Before we can help, we need to know what EXACTLY is your HP Envy 360  ? Please use the following instructions to find out the model/product of your machine:


     https://support.hp.com/us-en/document/c03754824

             or

     https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).

 

We also need to know what is your Dell monitor (model) - USB-A to USB-B from machine to monitor won't work.


Regards.

BH
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‎03-08-2020 03:32 AM

HP Recommended

Thank you.

 

The model for the HP laptop is 13-ar0505na and product is: 6TC92EA#ABU

 

The monitor model is P2418HZ Dell video conferencing monitor

 

I appreciate your help! 🙂 

 

 

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