Connecting laptop to monitor using usb c port. Monitor and laptop not detecting each other.

[Matt9991]

Im trying to connect a 3rd monitor to my laptop through the usb c port. I already have a hp 24w monitor connected through the hdmi port, and have bought a QGeem usb c to hdmi adaptor to connect a 2nd hp 24w monitor but it does not register that its even plugged in, the monitor just stays dark and says input signal not found. i don't no wear the problem is, ive read my laptop has the correct graphics to support a 3rd screen. ive gone into the display settings and usb settings but its not even showing there's anything plugged in so im a bit stuck.

[praveen196]

@Matt9991 Welcome to HP Community!

I understand that the Connecting laptop to monitor using USB c port is not detecting.

Do not worry. I will try to fix the issue.

Have you tried with a different adapter and checked?

Please let us know if you have tried connecting a different device to the USB C port and checked.

Please perform the USB test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the result.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[sukpmp]

I wanted to check first whether the tyoe c port on my laptop supports video and sound?

[praveen196]

@sukpmp 

I understand your concerns.

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Have a nice day!!

[sukpmp]

It's a bit hard to read but i think it's 14-ce0501sa

[sukpmp]

[praveen196]

@sukpmp

Thank you for the update.

I have checked the specification of your product.

1 USB Type-C™ 3.1 Gen 1 (Data transfer only, up to 5Gb/s);

It will not support video and audio.

Have a nice day!!

[praveen196]

@sukpmp

This post is with reference to the thread you had recently created on our HP Support Community.

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Cheers 🙂 

[sukpmp]

I don't see the Accept as Solution option?

[praveen196]

@sukpmp

Thank you for the update.

If you did not see the Accept as Solution option on the original post, we are not the original poster.

No problem. If you have any other concerns. please get back to us. We will assist you.

Have a nice day!!