Connecting monitors to docking station

[MG112358]

I have connected the G5 essential dock, and I have downloaded the necessary firmware and drivers. After restarting, I can see that the dock is recognized by the laptop. The dock is also supporting the usb that runs my wireless mouse and keyboard. So I know that part of it is working. However, it is not recognizing either of my monitors (using 1 HDMI and 1 display port), and when I go to detect the displays nothing is recognized. I am going in loops in the HP system trying to figure out how to troubleshoot. Does anyone have any ideas?

[banhien]

@MG112358 

What is your machine ? The USB-C G5 dock is compatible with the following machines

HP Elite x2 1012 G2, G4
HP Elite x2 1013 G1, G3, G4
HP EliteBook Folio G1
HP Elite Dragonfly
HP EliteBook 1030 G4
HP EliteBook x360 1030 G2, G3, G4, G7
HP EliteBook x360 1040 G4, G5, G6, G7
HP EliteBook 1050 G1
HP EliteBook 800 series G5, G6, G7
HP EliteBook 800 HC series G5, G6
HP EliteBook 840r G4
HP EliteBook 700 series G5, G6
HP ProBook 600 series G4, G5, G7
HP ProBook 400 series G5, G6, G7, G8
HP Probook x360 435 G7
HP ProBook x360 440 G1
HP Pro x2 612 G2
HP ZBook x2 G4
HP ZBook Firefly 14 G7
HP ZBook Firefly 15 G8
HP ZBook 14u/15u G5
HP ZBook 15/17 G5*
HP ZBook Power G7
HP ZBook Fury 15/17 G7*
HP ZBook Create G7*
HP ZBook Studio G7*
HP ZBook Studio x360 G5*
HP ZHAN 66 Pro 13/14/15 G2
HP ZHAN 66 Pro 14 G4
HP ZHAN 66 Pro 14/A14/15 G3
HP ZHAN 66 AMD Pro 14 G3

Is your machine on the list ?    Please use the following way to find out what is it:

                 How to Find Your HP Laptop Model Number

Regards.