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‎02-01-2022 03:40 PM - edited ‎02-01-2022 03:51 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (172Z8AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello. I try to connect my new HP laptop with HP USB-C Dock G3 station. General after connecting USB-C cable almost eferything work fine (USB ports, audio port, LAN) but doesnt work HDMI port. Computer and smart TV doesnt see together. 

I know that dock station is ok because I test it with another DELL laptop. Sending video to the TV work fine on that computer. Connecting HP laptopo directly to the TV by HDMI port work correct too. Only connection by Dock station doesn't work. I try coonect into two different TV. On both is the same so something wrong is on this laptop.

Is it support sending video by USB-C port or just sending files/sound/internet and charging? I cant find any desribtion about that. I try to upgrade firmware in dock station (is newest awailable), install drivers for station (only audio and LAN are available), update system by Windows Update, upgrade BIOS and check for drivers update for anu component. Nothink help.

Is this laptopo support dock stations? Is any chance to connect it? I buy this station for connecting two external screens to this laptop. Without thay i can connect just one. Maybe DisplayPorts work fine... I cant check this in this week.

Have someone info about compatibility?  What else can I do?

I try it on Windows 11 at the beggining  - was the same problem so I format system into Windows 10 expectin that is drivers or system problem on Windows 11 when I check that is work on DELL with Win10

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