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‎10-03-2019 01:06 PM

HP Recommended
Product: HP ENVY x360 - 15-aq101ng
Operating System: Microsoft Windows 10 (64-bit)

When I plug the monitor LG 27UK850-W via cable usb-c to usb-c the computer shows the message - "Display connection might be limited". 

I have tried to update BIOS, drivers, windows and tested another usb-c (Gen.1) cable, but it did not improve the situation. However, the monitor works 100% fine with another laptop.

Is there some issue with the hardware of my HP or it simply doesn't support connection of such monitor via usb-c?

Many thanks in advance!

1 REPLY 1

‎10-03-2019 03:13 PM

HP Recommended

@Sumerskii 

 

The specs of your machine is

 

  https://support.hp.com/si-en/document/c05292016

 

It ONLY has  1 USB 3.1 Type-C™ Gen 1 port and that port does not give proper video out. More information

 

   https://www.tomshardware.com/news/usb-31-usb-type-c-refresher,29933.html

   https://www.maketecheasier.com/usb-31-gen2-vs-usb-31-gen1/

 

Regards.

BH
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