cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
MkMc
Level 1
5 2 0 0
Message 1 of 2
155
Flag Post

Solved!

Cover on laptop breaks -- again

HP Recommended
HP Laptop 15-bs2xx

Two years ago, my HP laptop had a hinge issue and it caused the case to separate around the screen.  It would cost too much to get it fixed so I purchased another HP laptop because I liked the one I had.  Two days ago, when I tried to close the lid on this one, the cover started separating.  I can currently snap it back together but I cannot close the lid.  There are no kids in the house who might have damaged or dropped it so I cannot find a reason for the issue to have started.

 

I want to purchase HP again but hesitate if the case issue is something that will occur every two years.  Is this an on-going problem or has it been addressed in the last two years?

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
25,747 25,682 1,200 1,245
Message 2 of 2
Flag Post
HP Recommended

@MkMc

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
25,747 25,682 1,200 1,245
Message 2 of 2
Flag Post
HP Recommended

@MkMc

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation