Cover on laptop breaks -- again

[MkMc]

Two years ago, my HP laptop had a hinge issue and it caused the case to separate around the screen.  It would cost too much to get it fixed so I purchased another HP laptop because I liked the one I had.  Two days ago, when I tried to close the lid on this one, the cover started separating.  I can currently snap it back together but I cannot close the lid.  There are no kids in the house who might have damaged or dropped it so I cannot find a reason for the issue to have started.

I want to purchase HP again but hesitate if the case issue is something that will occur every two years.  Is this an on-going problem or has it been addressed in the last two years?

[Echo_Lake · Accepted solution]

@MkMc

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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