Cracked Case Above Left Hinge on HP Pavilion 360

[hafsah014]

I purchased my HP Pavilion 360 convertible sometime in 2017. It has worked great. I have no problems with it running slow or anything. I use it carefully and lightly. I carry it in a protective case. It has never been dropped. I don't sit things on top of it. However, I have noticed an arching crack in the case over the left hinge. Any help on how I can keep it from getting worse or replacement options???

[asmita6658 · Accepted solution]

Hi @hafsah014

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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[RJWindham]

I just discovered this HP forum site. I've had my HP Laptop, Model 15-bs087cl for a couple years as only a secondary laptop used only in the evenings while watching TV. It sits on the carpeted floor nearby and doesn't see any harsh setting. It's been a great laptop too. Unfortunately, in the last several weeks I noticed a subtle separation between the screen frame and back of the lid. Finally yesterday I went to close it and it felt unusual, when looking at it, something about the hinge was off and I was nearly breaking/bending the left corner as hinge was out of position. Cannot tell what is wrong, broken hinge or more. I bought this unit at Costco and have enjoyed the unit. What should I do? Thanks.  -RJ Windham