• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎06-24-2023 03:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I opened up my laptop today after not using it for several weeks and I noticed my screen was cracked. It has been sitting on my nightstand untouched. It has not been dropped or has had anything sitting on top of it. There is no reason it should have cracked. I was searching to find out if it could be replaced, when I found this forum. When reading other people has had similar experiences, albeit a few years ago, I decided to chime in. Is this something that HP will fix or replace? I would love feedback from HP or anyone who has had a similar experience more recently. Thanks! 

 

(I used 3 different background colors to make it easy to see the cracks.)These are all the same cracksThese are all the same cracksJust used different backgroundJust used different backgroundcolors to see them better.colors to see them better.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.