wincanton Honor Student
Honor Student
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Cracked Screen.

X360 13 - s150sa Pavilion
Microsoft Windows 10 (64-bit)

Hi. Recently I closed my laptop as usual and when I reopened the lower right part of the screen was popping out and has cracks around the side. I know it wasn't dropped or anything.I still have a warranty and just hope it's still cover it.Everything works just fine. The main crack is in the black bezel area. But every day it's become bigger and bigger. Anyone know how to contact HP directly and resolve this problem? Because when I trying to reach them the website sending me in this forum only.

I live in UK.

Thanks.

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HP Support Agent
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Cracked Screen.

Hi @wincanton

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the screen is cracked accidentally and you want to know how to contact phone support.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Here is how you can get in touch with the phone support.

 

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Hope that answers your question and you have a great day :)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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