Cracked touch screen HP Envy 17

[Esmie54]

Hi, I have had the laptop an entire week. This morning, I tried to close the screen. Something had dropped into the crack between the base and bottom of the screen that I was unaware of. Needless to say, it is now cracked. The touchscreen functions still work. The crack is mostly in the lower left black section of the screen. In other words, I could live with it for now. Can I just ignore it for awhile? Will it get worse?

What do I need to replace the screen? Can I just replace the glass? Does anyone know the part numbers I would need? This is the model number.

Model: 17M-CE1013DX

Best option for repair? I am not mechanically inclined nor do I want to pay a ton for the repair since I just bought the laptop.

Thank you for any help or advice! 

[TEJ1602]

@Esmie54, Welcome to HP Support Community!

Find below the part numbers for the display assembly-

• Display assembly, non-touch L54269-001
• Display assembly, touch screen L52653-001

Refer to the Service Guide pages 54-55 for replacement instructions.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Esmie54]

Hi, Thank you! I ran the part number on hp, but it shows as n/a. Is the part not available?

Thanks!

[TEJ1602 · Accepted solution]

@Esmie54

Thanks for replying!

Please reach out to the HP Support in your region to check the availability of the part.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!