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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U8AV)

My HP Victus laptop has crashed almost every time while playing a game since i have got it. It has a RTX 3050 Laptop Gpu and an AMD RYZEN 5 5600H and 8GB of ram. When i go to event viewer and look around the time around the crash i get these errors:

 

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video6

Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

 

and this one too sometimes:

 

The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video6

Graphics Exception: ESR 0x404490=0x80000080

The message resource is present but the message was not found in the message table

 

and also this one:

The GameInput Service service terminated unexpectedly. It has done this 6 time(s).

 

Is anyone able to help as it happens every time I play a game and even though it can run games on 144 fps it still crashes after a couple seconds. If i play a game on 60fps it still crashes but takes a while.

6 REPLIES 6
HP Recommended

Hi  @nico109665 

 

I can only advise you to increase the RAM, I think 8 GB is too little for certain types of games and when it is consumed the screen crashes start.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

I was thinking that but it crashes on games that only require 4gb of ram as well so i don't know what to do

HP Recommended

but you must keep in mind that only windows to be used must consume 2 GB, then there are the applications in the background that need GB, then there is the wi-fi etc... add up and you will see that you have very few GB.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

Ok thanks i will look into it and maybe try upgrade the ram if that seems to be the issue. Thanks for the help

HP Recommended

You are welcome, check in the Task Manager when you play how much memory you are already consuming at the start of the game and you can have a better focus.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

Yes i already do and even when ram is on low usage it crashes but thanks for tip

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