Crazy touch screen. Ghost touches

[C0M0J0B]

Hi. Everybody

I have an issue with my touch screen, the ghost crazy touches.

I saw other people fix it by installing firmware. I hope you can help me find the correct one for me.

Let me know if I can use one for another model.

I Already try update the Driver, the BIOS and so but I can't use my touch screen.

My model is: HP Laptop 15-dw2xxx

[sandytechy20]

@C0M0J0B

Welcome to the HP support community.

I understand that you are getting driver touchscreen issues, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[C0M0J0B]

Man the problen continue I´m losing hope, I update a firmware using HP Support Assistant like you suggest I've update an amount of drivers but I'm starting to think that this is about hardware it'd just a low quality touch screen worked for two year's but now is broken I'm realizing that I'll use my PC without the to me very confortable touch screen. if you guys don't perform a software miracle solucion for my, that's hardwarely about.

[sandytechy20]

@C0M0J0B 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers