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HP Recommended
Pavilion model 15- p001TX
Microsoft Windows 8.1 (32-bit)

Model 15-p001RX

Product name G8D90PA#ACJ

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Jalaram

 

Welcome to the HP Support Community. I'd be happy to assist you with the cursor issue. 

 

Please try these steps - 

 

1) Right click on the start or Windows icon and open the "Device Manager".

2) Expand the "Mice and other pointing devices".

3) Right click TouchPad and then click on uninstall and restart the computer. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

You may also refer to this document - HP Notebook PCs - Using the TouchPad or ClickPad 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Jalaram

 

Welcome to the HP Support Community. I'd be happy to assist you with the cursor issue. 

 

Please try these steps - 

 

1) Right click on the start or Windows icon and open the "Device Manager".

2) Expand the "Mice and other pointing devices".

3) Right click TouchPad and then click on uninstall and restart the computer. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

You may also refer to this document - HP Notebook PCs - Using the TouchPad or ClickPad 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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