Cursor is stuck blinking in upper right of screen

[Big_Bill01]

For over a year now I've been trying to fix the problem of my cursor getting stuck in a bubble in the upper left of the screen. I've done all kinds of tests and driver updates. I've called support. I get it to work correctly but then within a few hours or a day the problem has returned. How do I get the cursor to work with the mouse only and not sit blinking in a bubble in the upper right corner of my display? I can't work while it's doing this

[KrazyToad]

@Big_Bill01

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

I see that you have already contacted our Phone Support and you updated the drivers which provided a temporary fix.

Did you run the Touchpad Diagnostic from F2? What was the outcome of the Test?

If the Test Passed and you are still facing issues after updating all the drivers, I suggest you Reset the Notebook

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Big_Bill01]

The HP rep I was speaking to ran the tests. It took about 20 min to do one of the tests. I'm not sure what the F2 Touchpad test is but I do know a test has been run where it tests all the spaces on the touchscreen. The touchscreen seems to be working just fine. If I do an operating system reset I'll loose everything I've downloaded incluing my printer, MS Office, pictures, Turbo Tax, Tom Tom and other data files. I do not want to start over but I do need to fix this cursor error. It's been happening since day 1 and nothing seems to work.

I won't get a chance to work with it until Sat. I'll keep you posted

[KrazyToad · Accepted solution]

@Big_Bill01

Thanks for keeping me posted

Meantime I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows has all the latest updates

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

I also suggest you run the Touchpad Test from F2

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Big_Bill01]

I've done the updats and do try an keep my computer updated on a regular basis. There is no problem now but that is always the case when speaking to support. The question now is how long will it last? A few hours? A couple of days? A week.

I'll keep you posting as to when or if the problem arises again

[Big_Bill01]

Just turned on my computer and the problem still persists. There are two 'bubbles' on the screen. One in the upper left and the other in the upper right. The curser sits in the bubble in the upper right. I need to use the touchscreen and drag it out of the bubble to get the curser to work. I've run all the tests and updates and everything is fine. Why do I continue to have the issue with the curser getting stuck in a bubble in the upper right of the screen?

[KrazyToad]

@Big_Bill01

This seems to be an issue with the LCD since you have bubbles in the screen

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you