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Robs_Matt
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Message 1 of 4
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Cursor jumping around the screen uncontrollably

HP Recommended
HP Envy 13
Microsoft Windows 10 (64-bit)

Hi - my HP Envy 13 laptop is having issues with the cursor. It moves around the screen by itself, randomly clicking on icons and generally making it impossible to use.

I've sequentially updated, then disabled, then uninstalled, the touch screen, touch pad and mouse drivers (which is hard when the cursor won't stay still), but it still occurs.

It seemed to start with the touch pad not being very responsive (about 3-4 weeks ago), but has gotten to a point where the laptop is unusable.

I've run the HP diagnostic tool and nothing comes up.

 

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
26,801 26,735 1,258 1,302
Message 2 of 4
Flag Post
HP Recommended

@Robs_Matt

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Robs_Matt
Author
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Message 3 of 4
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HP Recommended

Hi.

 

Thanks for the suggestion. I actually got support from HP through Whats App and the issue is now resolved. It appeared to require an update to BIOS.

 

We are keeping an eye to ensure it doesn't reappear, but so far, so good.

 

Thanks.

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Echo_Lake
HP Support Agent
HP Support Agent
26,801 26,735 1,258 1,302
Message 4 of 4
Flag Post
HP Recommended

@Robs_Matt

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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