Cursor movement - temporary freeze

[pa7er]

The cursor stops moving every second for about one second even when the mouse or touchpad is moved evenly. This makes it difficult to position the cursor accurately in one move operation.
This problem started occurring after upgrade from W-10 version 1709 to 1803, and it is still a problem after the last upgrade to 1809. But it was not a problem in any of the previous versions (1511, 1607, 1703, 1709).

PC information:
HP Laptop Pavilion 15-n222so. AMD A6-5200 APU with Radeon HD Graphics. HD 8600M Series and HD 8400 /R3 Series.
Initial operating system was Windows 8.1, but upgraded to Windows 10 (version 1511).
The two Radeon drivers currently installed are AMD version 22.19.677.257, date 22.09.2017. These seem to be the best drivers according to response from the Driver Update attempts.

[The_Fossette]

@pa7er,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

Are you facing the same issue with an external mouse?

I recommend you uninstall the touchpad driver from device manager and then download and install the driver from the below link.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you follow the steps in the below article and check if it helps

https://support.hp.com/in-en/document/c04648748

NOTE: Follow the steps under “Troubleshooting the TouchPad or ClickPad”

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[pa7er]

Thank you for replying so quickly.

Yes, I am facing the same problem with an external mouse.

I have now downloaded and installed the driver for Synaptics PS/2 Port TouchPad. The new version is 19.3.31.31 date August 25, 2017. The old one was 19.3.11.45 date December 20, 2016. The new driver didn’t solve this problem, unfortunately.

But I noticed that when the cursor freezes, the whole screen display also freezes simultaneously, for example when watching a video, or even the ‘rolling pearls’ on blue screen when waiting for restart or start-up during logon.

Could that indicate a problem with display drivers?

Have a great day.

[The_Fossette]

@pa7er,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a system test on the computer following the steps in the below articles as you have mentioned that the computer freezes.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[pa7er]

Thank you for your reply.

I have now run the System Fast Test. All steps got a Passed result. I then ran the System Extended Test. All 7 steps got a Passed result for this test also. So these results seem to indicate that there is no hardware problems fot this PC.

Just to clarify the freeze: It is not a permanent PC freeze, just a short screen freeze when the cursor stops moving.

Have a great day.

[The_Fossette]

@pa7er,

Thank you for the information.

I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[pa7er]

Thank you for your recommendation.

The computer had Windows 8.1 originally installed when it was new.  It was then upgraded to Windows 10 during the period for Microsoft’s special time-limited upgrade offer. This means that the computer’s recovery partition contains Windows 8.1.

Will the result of a System Reset then be a reset back to Windows 8.1?

If so, will a Windows 10 upgrade still be available?

Have a great day.

[The_Fossette]

@pa7er,

If you have done an upgrade then you will not be able to perform a recovery on the computer using the recovery partition. Usually, the upgrade will corrupt the recovery partition. However, you can perform a reset on the computer which will reinstall the Windows 10 OS on your computer.

Hope that answers your question.

Cheers!

[pa7er]

Thank you for your recommendation to perform a system reset.

After a system reset it is recommended to go to the PC manufacture’s website for any additional info about updated drivers and hardware compatibility.

The Graphics Driver currently in use is AMD version 22.19.677.257, date September 22, 2017.

However, there is a package available on HP’s Support site which contains updated AMD High-Definition (HD) Graphics Drivers (version 15.200.1055.0, July 29, 2015), enhanced to support Windows 10.

This package also includes the Catalyst Control Center, which will be installed.

Is this driver from 2015 still the best Graphics Device driver to use after Windows 10 upgrade?

Is the Catalyst Control Center really needed?

If already installed, should I uninstall it?

Have a great day.

[The_Fossette]

@pa7er,

Below is the latest graphics driver available for your computer.

https://ftp.hp.com/pub/softpaq/sp78501-79000/sp78743.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!