cancel
Showing results for 
Search instead for 
Did you mean: 
Ennael
New member
2 1 0 0
Message 1 of 4
224
Flag Post

Cursor on touchpad moves but doesn't click anything.

HP Recommended

I accidentally spilled water on my laptop yesterday so immediately wiped it off and turned it off for a few minutes. I turned it on to see if there were issues but saw that there was none. I was using a bluetooth mouse while using it and the cursor was moving and can click things. But after a few minutes, I tried the touchpad and saw that the cursor moves but doesn't click anything. I turned it off and searched for solutions . So I put my laptop upside down while placing rice on its keyboard and touchpad for 7 hours. I checked it again but it still doesn't work. I put it back upside down with rice again and hope that it works. Will my touchpad work again? I really need help.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
Message 2 of 4
Flag Post
HP Recommended

@Ennael

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

 

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Ennael
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Product number: 8TS50PA#UUF

Thank you for the fast reply. No, I don't have wired mouse but I'm using wireless mouse. Last time I thought I was using bluetooth mouse but it was wireless. It works fine when I use the wireless one but my touchpad still just moves but can't click up until now. Does this mean there's something wrong with the touchpad itself?

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
Message 4 of 4
Flag Post
HP Recommended

@Ennael

Thank you for posting back. 

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation