• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP G71 340us
Microsoft Windows 7 (64-bit)

Whem I turned on my laptop the cursor is stuck in the middle of the screen and wont respond. I tried re boot and fn keys no good

I did notive there is a touchpad lock button justbelow the space bar and is lihjted white ..i have noticed before when i press it it turns orange but it is a constant white. Please help 

I have been online reading and trying everything. 

7 REPLIES 7
HP Recommended

@camjams777

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the touchpad.

 

Appreciate you trying the steps. Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

 

Step 2 BIOS Defaults -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

 

Step 3 Re-install the touchpad driver -
1) Right click on the start or Windows icon and open the "Device Manager".
2) Expand the "Mice and other pointing devices".
3) Right click on the "Synaptics TouchPad".
4) Click on uninstall and restart the computer. 

 

Step 4 System Restore -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

HP Recommended

When i hit f11 dor recovery it blinks and starts windows normally without letting me do anything else ??

HP Recommended

@camjams777

 

Thanks for trying. Looks like your computer is not booting up at all. Please try these steps to re-install the operating system -

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot.

6) Reset this PC.

 

Note - System Recovery will delete everything that you had saved or installed on the computer. 

 

Let me know. 

Asmita
I am an HP Employee

HP Recommended

When i hit f11 it goes rite into windows boot up and loads it up I can navigate butni have to use the key board fir everything

When i go into device mgr and expand hidden items the mouse amd tochpad with synatics has the yello tri angle on it ..I also noticed that there is a led ligjt that looks off white in color just abive the touchpad that is lit up 

When i try to push on the little tab under it it still stays on.  I am now going under administrator in device mngr hidden devices is code 24 next to mice toucjpad pointers 

HP Recommended

@camjams777

 

Thanks for getting back to us. Were you able to re-install the touchpad drive? 

 

Please download and install the Synaptics TouchPad Driver

 

Also, try updating the computer -

 

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 
 

Let me know. 

Asmita
I am an HP Employee

HP Recommended

I alteady had the drivers installed and everything else is up to date . Could it be a physical hardware issue as in broken ? O dont know what else to try?? i have put ar least 50 actual hours into this problem 

I still think it has something to do with the led light above the touchpad. You have not addressed this in my previous posts ??

 

HP Recommended

@camjams777

 

Thanks for getting back to us. This looks like a hardware issue. If it was a software or hardware issue, the steps previously mentioned should have fixed it. 

 

Please contact the Phone Support in your region to have the device repaired. 

 

Have a good day!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.