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- DPC watchdog violation blue screen error in my new laptop

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10-21-2021 07:13 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand you are getting this error on the laptop screen, to provide an accurate resolution, I need a few more details:
- Did you make any changes to the settings of your PC prior to the issue?
- When was the last time it worked fine?
- What are the troubleshooting steps you have tried so far?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
10-21-2021 09:22 PM
Only for 1month it worked nicely with no issue. Then some windows Update recommendation came as notification so i updated it after that the blue screen error is frequently occurs in laptop. It is a windows 10 HP Pavillion x360convertible 14_dw1037TU. Also I update my BIOS in laptop after consulting with HP customer care but still this blue screen error occurs.
10-26-2021 02:53 PM
Thank you for posting back.
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And, also BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee