Dead Graphics Card on arrival

[Rustylee]

Received my shiny new laptop on Tuesday, unpacked it and the wrapping looked like it had been put back on the laptop. However, booted and had some weird start up issues for first boot(didn`t go smoothly).  Anyway,  with trying to load the Nvidia drivers, it keeps saying no supported adapter found.  Further more, when looking on the support page,  it states I only have 7 months support warranty left and initial setup support has expired. It states my-laptop was first registered in September 2019.

Support have not been able to help, apart from I will get an email on Monday. 

Have I been sent a duff PC that someone has sent back and they have just sent it onto me? So unhappy at the moment and nearly 3000 dollars down.

Lee

[praveen196]

@Rustylee

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[Rustylee]

Thank you. Have replied to your Pm and looking forward to getting this resolved.

Ler

[Riddle_Decipher]

@Rustylee We appreciate the details, the same has been forwarded to the concerned team,

They should get back to you, shortly.

[Rustylee]

Riddle_Decipher

Any ETA on this please?  day is nearly over and no contact.

Lee.

[Riddle_Decipher]

@Rustylee They should contact you either today or tomorrow, I just got a confirmation from them.

That said, thank you for being patient.

[Altynbek]

hello,

I need new Graphics Card. can you help me?)))

[praveen196]

@Altynbek Welcome to HP Community!

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

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