Dead Pixel on new HP spectre x360 screen

[JDx360]

My Spectre x360 13-ac0XX has a dead pixel. Pixel is black in appearance, ie not a stuck pixel. Haven’t tried any measured to cure it and would like to wait for HP's response.

I’m not sure if HP will still respect my warranty if I try any third party software or websites. Anyone know how/if HP offer help with dead pixels?

Thanks.

[Riddle_Decipher · Accepted solution]

@JDx360

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand there is a Dead Pixel on your new HP spectre x360 screen,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you checked the HP Article pertaining the Dead pixel policy?

While you respond to that, here's a few things you should know:

You may attempt 3rd party software or programs to attempt a cure at your own discretion as HP doesn't support 3rd party Softwares, however, the same would not affect your warranty with HP.

That said, here's the link to the HP article with the pixel policy: Click here.

(if your pixel defect is within the policy mentioned on the above link, you may Contact HP to get a replacement LCD/repair order setup)

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.