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‎09-26-2024 10:59 AM

HP Recommended

Laptop 15-da0xxx   After working for several years the Touchpad died. Used a USB mouse to update drivers. Windows said current are best.   Unistalled drivers expecting Windows to re-install them.  Touchpad no longer shown in Device Manager (even with 'show hidden devices').  Tried to re-install drivers from HP.  Only has Windows 10 driver .  Failed - maybe because I'm running Windows 11.   

Can you tell me how to kick-start the existing Touchpad or failing that  which Touchpad it uses and were I can get a replacement ?

Category:
3 REPLIES 3

‎09-29-2024 08:43 AM

HP Recommended

Hi @Ronda21,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with the touchpad on your Laptop.

 

Kindly refer to the steps on this link to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

 

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please install all the pending updates for the Windows operating system following the below steps.

 

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-30-2024 11:01 AM

HP Recommended

Hi Irwin6,

I didn't need to try your solution as the laptop was fully charged the next time I used it and the touchpad was working again!  I read somware low battery can have this effect.

Thank you for your help it was very much appreciated.

Cheers

Ron

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‎09-30-2024 04:08 PM

HP Recommended

Hi @Ronda21,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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