Dead pixel - Warranty

[Wannes015]

Hello guys, 

5 months ago I bought a hp laptop. From today I have a dead pixel in my screen. Can I use my warranty for that?

Wannes

[MKazi]

@Wannes015

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP Spectre x360 - 13-w0XX series laptop. I read that after 5 months of usage there is a dead pixel on the screen and would like to know if the HP warranty would cover it.

All HP and Compaq notebook LCDs adhere to strict quality and reliability specifications. A small percentage of LCD panels may have minor cosmetic manufacturing anomalies or irregularities such as bright or dark dots in the viewable area. These cosmetic imperfections are common to all LCD panel types and are not specific to any HP model or product line. For more information please refer to this HP article.

However, I recommend you to contact our HP phone support team to check the available service options for this case.

Hope this information helps. Let me know if you have any further questions. Take care! 🙂

[Jo200]

I just bought my first HP laptop - HP Envy x360 & been using my new laptop for less than a month. Noticed a dead pixel on my screen. Contacted the HP rep & they told me that HP will NOT replace my screen if it is only ONE dead pixel.  It has to be a min of 4 dead pixels they said.

I don't know how to describe my disappointment & frustration right now.  This is my first HP laptop & this is the kind of experience I'm facing. This will definitely not happen with Dell. No point arguing with the HP rep since all they did was to send me their HP policy & tried to shut me off. Guess the only solution is to seek advice from the consumer right authorities.  

Lesson learned. Guess this will be my first & last HP product.

[kevin-t]

@Jo200

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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