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‎09-28-2019 01:16 PM

HP Recommended
Product: Ay513tx
Operating System: Microsoft Windows 10 (64-bit)

IMG_20190929_000602.jpg

My laptop HP ay513tx screen showing dead pixel block suddenly. Also sometimes display goes off but system is running..games crashing on low setting.i called hp technical support and as per there opinion I updated BIOS.after updating laptop ran fine for 1-2hr then again problem is coming

1 person had the same question
1 REPLY 1

‎10-01-2019 03:35 AM

HP Recommended

Hi @Aghalke92

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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