Dead pixel

[sabih_1j]

i bought my hp pavilion 15 cu0001tx 3 months ago and yesterday a bright white dot appeared on screen i want to know what is hp policy about that, i read their policy but i couldn't understand it so can someone please help me?

[Jeet_singh]

@sabih_1j,

Thank you for posting your query on HP Community,

Does the issue persist on the BIOS page?

Were there any accidental or physical damages to the screen?

If the issue does not persist in BIOS try updating the BIOS and graphics drivers to the latest version either from our HP support website, using this link or download it using HP support Assistant. 

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

LCD Replacement Criteria

HP uses the following set of criteria when damaged LCDs are submitted for warranty coverage.

   NOTE:

All LCD panel defects should be examined at the highest possible resolution using both the brightest and darkest possible backgrounds, as some sub-pixel failures may not be readily visible under certain conditions.

For dots always on or off:

• 720p, HD, SD, SD+, SVGA, VGA, WSVGA, WXGA, and XGA Panels, <1.05M pixels

  • 6 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

  • Any 2 dots within 15mm of each other that are always off

• HD+, SXGA+ and WXGA+ Panels, <1.6M pixels

  • 7 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

  • Any 2 dots within 15mm of each other that are always off

• FHD, UXGA, and WSXGA+ Panels, <2.1M pixels

  • 8 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

• WUXGA Panels, >=2.1M pixels

  • 9 or more dots in any combination and any color that are always on or off

  • Any 2 dots within 25mm of each other that are always on

  • Any 2 dots within 15mm of each other that are always off

Refer this article to know more information about display issues with the PC. Click Here

Hope this answers your query!

I hope you have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!