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Message 1 of 4
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Default Color Profiles cause Yellow Photoshop Background

HP Recommended
Spectre x360 14t
Microsoft Windows 10 (64-bit)

Hello!

I recently just got my Spectre x360 14t with the 3K OLED screen. Unfortunately, there seem to be some problems with the default color profiles. When creating a new canvas on Photoshop, the background is yellow rather than white. I'm going to assume this is due to a wrong or missing white point on the profiles. This also occurs on programs such as Windows Photo Viewer (which I revived from the dead). The only solution I found as of now was to either use the default sRGB color profile or download a new Adobe RGB profile, which both incidentally make the default system whites way too warm for my liking. Some examples of what this looks like is below: 

 

With Default HP-Supplied Color Profiles:

y65jEsO

With Stock Downloaded Adobe RGB Profile:

vcXEMuG

 

Color calibration is a big deal to me as it is needed for my Photography work. I'm hoping we can get a patch to these color profiles in the form of a driver update or such, but as of now, it looks like I'll have to be using the default Adobe RGB profile for professional work, which is a shame considering the balanced colors of the HP-Supplied profiles through the HP Display Control. If anyone else has experienced these issues, please do let me know and hopefully we can get this fixed. 

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@MachoTaco24

 

I reviewed your post and I understand that you are facing issues with the default color profile.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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New member
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Message 3 of 4
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HP Recommended

Hello!

 

I already updated my display drivers but did it again, and unfortunately, no dice. BIOS update also yielded no results. 

 

My product code is: 1H9M0UA#ABA

 

I am happy to provide more details!

 

Thanks, Tyler

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@MachoTaco24

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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