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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎04-04-2023 02:02 PM

HP Recommended
Product: HP ENVY x360 - 15m-cn0011dx
Operating System: Microsoft Windows 11

I have had my HP Envy for less than 5 years and have had issues with the screen mechanism twice now where the base of the screen does not connect and ends up separating from the screen and I cannot close my laptop. Has anyone else had this issue??? It can turn into a tablet but I have never used the feature so I am confused about how this has happened or if it is a manufacturing defect. Any advice would help- I am very careful with my computers and this is the second time it happened and I do not want to have to pay to fix a reoccurring problem or buy a new computer. Side separationSide separationSide viewSide viewBottom viewBottom view

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