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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎03-26-2020 12:57 PM

HP Recommended
Product: Example: HP Pavilion 17-e020us Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

My webcam is not working and when I check device manager I see the following:

Device USB\VID_05C8&PID_0361&MI_00\7&1f9992c5&0&0000 requires further installation.

How can I fix this?

12 people had the same question
1 REPLY 1

‎03-26-2020 01:18 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing the HP Universal Camera driver for W10 works for you...

 

This package contains an HP Universal Camera Driver to support the integrated webcams in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79338.exe

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