• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-26-2020 12:57 PM

HP Recommended
Product: Example: HP Pavilion 17-e020us Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

My webcam is not working and when I check device manager I see the following:

Device USB\VID_05C8&PID_0361&MI_00\7&1f9992c5&0&0000 requires further installation.

How can I fix this?

12 people had the same question
1 REPLY 1

‎03-26-2020 01:18 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing the HP Universal Camera driver for W10 works for you...

 

This package contains an HP Universal Camera Driver to support the integrated webcams in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79338.exe

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.