Device can't find my camera

[Kirbzzz]

I literally just used my camera at 7:47 am Philippine time, then it just showed my an exclamation mark on my camera button in google meet saying "Can't find your camera, Check your system settings to make sure that a camera is available. If not, plug one in. You might need to restart your browser." Now it's kinda weird to think that I just used my camera and then after a few minutes it just said it can't find the camera.

[Nirvana_95]

Hi @Kirbzzz 

Welcome to the HP Support Community. Thanks for bringing this to our notice. I am really sorry that you are facing issues with the Webcam of your system. We are here to help you with it.

May I know if you have made any recent hardware or software changes to your system?

Could you check once if the Camera App is working now? Are you still facing this issue on the Google Meet?

I would suggest you please follow the steps here and let me know the outcome of it: https://support.hp.com/in-en/product/hp-15.6-inch-laptop-pc-15-e2000/2100372089/model/2100372100/doc... 

Also, please update drivers on your system using the link here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Kirbzzz]

Hello @Nirvana_95, thanks for the reply, Answering your first question, No I haven't, and for your second and third, not only in google meet am I facing this issue but in any other app or website that has access to my camera. The last time I checked(which was a few  minutes before I posted this) there aren't any new updates. The link you've sent me, I've already seen before I asked the question. My device doesn't have a camera shutter key nor a webcam privacy switch, I'll try to reset my laptop later, I'll reply again if I see any changes. Thanks again 😄

[Nirvana_95]

Thanks for getting back to us.

Sure, please keep us posted on it. I will wait for your response.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @Kirbzzz 

I hope you are doing good.

We reached out but never heard back. Let me know if you tried performing a reset on your system. If yes, please let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello @Kirbzzz 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Kirbzzz]

Hi @Nirvana_95

Sorry, I was quite busy for the past 5 days. . . I also want to clarify if does resetting my laptop affect any data? Like my accounts in it, passwords, apps or anything else? Thanks 

[Nirvana_95]

To proceed with the system reset, I would suggest you please take a backup of your data to avoid any data loss. Once done, you may use the link here https://support.hp.com/in-en/document/ish_2026006-1490761-16 to perform the reset.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Kirbzzz]

Hello, @Nirvana_95

I've done the reset and it still can't find my camera. Is there anything else I can do?

[Nirvana_95 · Accepted solution]

Hi @Kirbzzz 

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.