Different screen specifications on official page and on the box

[thtre]

Hello, I've recently bought HP Victus 16-e0212nw. There was no information about screen of this specific model, co I checked it on HP page, where it's stated that this exact model has screen with 300 nits, 100% sRGB. But on  a box I received the name of the product is the same down to every number, but on a sticker on a box there is information, that the display has 250 nits. Which information is correct and how can I confirm if I've got a model with the screen I expected?

 

[Raj_05]

Hi @thtre,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[thtre]

Hi, @Alden4

 There is no private message icon on the upper right corner or anywhere else. And I'm not able to send you a private message either.

[Raj_05]

Hi @thtre,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support

[thtre]

Hello, I've found specifications of the model i received and I'm highly disappointed. Turns out, the exact same model with exact same product number on the HP portal has different screen specifications from the model I got (providing evidence on screenshots).

I believe this is a violation of consumer rights. Where and how can I report it?