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- HP Community
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- DirectX and my laptop

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06-19-2023 02:07 AM
Hi all, I have a HP Pavilion Laptop which has the standard Intel Graphics (Intel UHD Graphics 620) and also the NVIDIA GeForce 940MX. When I run DXDIAG it shows DirectX version as 12 but in Display and Render is shows that DirectX 12 is Disabled. Is this laptop able to run DirectX 11.1 or higher?
Thanks for the feedback, much appreciated
06-21-2023 11:57 AM
Hi @Ripcord_z99,
Welcome to the HP Support Community.
This issue might require one on one interaction over the phone to fix it.
I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link
Take care and have a great day ahead!