Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-19-2023 02:07 AM

HP Recommended
Product: HP Pavilion - 15-ck004ni
Operating System: Microsoft Windows 11

Hi all, I have a HP Pavilion Laptop which has the standard Intel Graphics (Intel UHD Graphics 620) and also the NVIDIA GeForce 940MX.  When I run DXDIAG it shows DirectX version as 12 but in Display and Render is shows that DirectX 12 is Disabled.  Is this laptop able to run DirectX 11.1 or higher?

 

Thanks for the feedback, much appreciated

Category:
2 people had the same question
1 REPLY 1

‎06-21-2023 11:57 AM

HP Recommended

Hi @Ripcord_z99,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.