Directx 12 games problems intel iris xe

[SAHM99]

Good afternoon, I have a problem with all video games that use “Directx 12”, which show strange lighting effects, the screen turns different colors such as pink, blue, green and strange graphic errors appear in the games interface. All of these errors have only occurred to me in games that use “directx 12”, some of which I have experienced it in are: Tower of Fantasy, Resident evil 2 Remake, Resident evil 3 Remake, Fornite, Wuthering Waves.
I have tried all versions of the graphics drivers from my computer manufacturer and none have worked, I have tried the generic drivers from Intel and they have not worked either.
My computer is an HP laptop, the model is “15-dy2056la”, and it has the following technical characteristics:

OS: Windows 11 24H2
Processor: 11th Gen Intel® Core™ i5-1135G7 @ 2.40GHz.
Graphics: Intel® Iris® Xe Graphics 32.0.101.5762
Sound: Intel® Smart Sound Technology for Digital Microphones, Realtek High Definition Audio.
Networking and I/O: Realtek RTL8821CE 802.11ac PCIe Adapter.
RAM Memory: 8 GB SODIMM DDR4 3200MHZ Dual Channel.
NVMe storage INTEL HBRPEKNL0202AH, NVMe INTEL HBRPEKNL0202AHO.

[Sneha_01]

Hi @SAHM99 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To address the issues with DirectX 12 games on your HP laptop with Intel Iris Xe Graphics, follow these steps:

1. Update Graphics Drivers

Ensure that you have the latest graphics drivers installed. Sometimes, the latest drivers from Intel's website can solve compatibility issues with DirectX 12. Here’s how to do it:

• Go to the Intel Driver & Support Assistant.
• Download and install the assistant, then let it scan your system and install the latest drivers.

2. Update DirectX

Ensure that your DirectX version is up to date:

• Press Win + R, type dxdiag, and press Enter.
• In the DirectX Diagnostic Tool, check the DirectX version at the bottom of the System tab.
• If it’s not the latest, update Windows to the latest version as DirectX updates come with Windows updates.

3. Adjust Game Settings

Lowering the graphics settings in games can sometimes bypass issues caused by higher settings:

• Open the game settings and lower the graphics quality.
• Disable advanced settings like anti-aliasing, V-Sync, and others.
• Try running the game in DirectX 11 mode if the game supports it. This option is usually found in the game’s launcher or settings menu.

4. Update Windows

Ensure your Windows OS is fully updated as updates often include fixes for DirectX and driver-related issues:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates.

5. Check for Firmware/BIOS Updates

Updating your laptop’s BIOS/firmware can sometimes resolve compatibility issues:

• Go to the HP Support website.Enter your laptop model (15-dy2056la) and check for BIOS updates.
• Follow the instructions to update the BIOS if an update is available.

6. Disable Hardware Acceleration

In some cases, hardware acceleration can cause issues:

• Right-click on the desktop and select Display settings.Scroll down and click on Graphics settings.
• Turn off the Hardware-accelerated GPU scheduling.

7. Reinstall DirectX 12 Components

Reinstalling DirectX can sometimes fix corrupted files:

• Download the DirectX End-User Runtime Web Installer from the Microsoft website.
• Run the installer and follow the instructions.

8. Check Game-Specific Forums

For specific games like Resident Evil 2 Remake and Fortnite, checking their forums or support pages might reveal workarounds or patches for DirectX 12 issues.

9. Test with an External Monitor

If you have access to an external monitor, connect it to see if the issue persists. This can help determine if the issue is with the laptop’s screen or the graphics card itself

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support