Display HD 8330

[Naruto_senpai]

Hello hp. 

My laptop is 👇

   HP Pavilion 15-n006ax Notebook PC (ENERGY STAR)

Currently OS- Windows 8.1

Problem with - Windows 10 64 bit

When I update to Windows 10 64bit my display driver HD 8330 starts freezing my display without intervals after every 3 seconds.

Graphic = I Think it is A4-5000

Thats why I rolled back to Windows 8. 

But still I want to go to Windows 10 but I can't work with screen freezing. 

Specifications👇

Ram - 4gb (3.89 gb usable) ddr 3 

Graphic-I think it's A4-5000

Display - 720p

Hdd= 438 and 24 gb of toshiba.

Pls help😔! 

[Echo_Lake · Accepted solution]

@Naruto_senpai

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, this seems like driver compatibility issue. To provide an accurate resolution, I need a few more details:

• Have you tried reinstalling WIndows 10 OS?
• Have you tried just rolling back the graphic drivers instead OS?

Keep me posted for further assistance.

[Naruto_senpai]

Hi

yeah I tried reinstalling windows 10 & also my graphic drivers

A4-5000

With display HD 8330 

I updated my bios also but nothing worked bks help this is my laptop🙂👉https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-15-n000-notebook-pc-series/5401225/mode...

HP Pavilion 15-n006ax Notebook PC (ENERGY STAR)

Nothing changed still freezing still on windows 10 64 bit.

Pls help my laptop default came with Windows 8.

[Naruto_senpai]

My laptop specifications

This hd 8330 is causing problem I did all major updates nothing worked

[Echo_Lake]

@Naruto_senpai

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. This requires remote assistance, please reach out to the HP Support in your region for further troubleshooting steps.
 

Hope this helps!