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‎02-18-2025 08:22 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V6AV)
Operating System: Microsoft Windows 11

The left hinge of my laptop has become separated from the lid and pushes the display screen out every time I open it. It looks like the pieces of plastic the screws go into have broken and there is nothing for the screws to screw into anymore. Also the display got cracks and the touch is not working in that particular area. Can somebody tell me how can I fix this issue ? Its been just 1.5 year I bought the laptop.

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2 REPLIES 2

‎02-21-2025 02:34 PM

HP Recommended

Hi @Shivam_Patil, 

Welcome to the HP Support Community
 

I understand you are facing an issue with Hinge that is separated and unable to use the PC,  To help you better on this case we would require your Pc Serial number details so I can get you the details you need to get this fixed!

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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‎02-24-2025 08:06 AM

HP Recommended

Hi @Shivam_Patil,

I hope this message finds you well. I wanted to follow up, Please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

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