cancel
Showing results for 
Search instead for 
Did you mean: 
Mhill1
New member
2 1 0 0
Message 1 of 4
146
Flag Post
HP Recommended

Display Issues on Startup

HP Pavilion Laptop 15-cc5xx
Microsoft Windows 10 (64-bit)

When I start my laptop, the screen is distorted. To get my computer to turn on, I have to move the screen back and forth until it is visible enough to log in. However, once the computer is on and warmed up, the screen issues go away and I can move the screen without the screen distortion.

 hp support.JPG

3 REPLIES 3
HP Support Agent
HP Support Agent
18,065 18,054 1,197 1,855
Message 2 of 4
87
Flag Post
HP Recommended

Display Issues on Startup

@Mhill1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the display on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you connect an external monitor or a TV to the computer and check whether the display is working fine.

 

Also, update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
Mhill1
New member
2 1 0 0
Message 3 of 4
61
Flag Post
HP Recommended

Display Issues on Startup

The display on an external monitor works fine, and I did the following steps to no luck. I recognize that it would most likely be a hardware problem, but I don't understand why it works fine after my computer has been on for a few minutes. The problem only persists upon startup, which can sometimes take a long time. Thank you.

Reply
0 Kudos
HP Support Agent
HP Support Agent
7,475 7,479 685 800
Message 4 of 4
40
Flag Post
HP Recommended

Display Issues on Startup

Appreciate you trying the steps @Mhill1

 

I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation