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HP Recommended
HP Spectre x360 - 13-ap0023dx
Microsoft Windows 10 (64-bit)

The connected laptop display suddenly stopped working. I can connect to an external monitor and everything works. The LCD screen flickers a lot, and goes completely black. I have to restart it a few times to be able to some portion of the screen, but slowly it fades to black.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@jammer0n 

When the laptop display fails like this, it can be a screen issue or a video chip issue or both.  The fact that an external monitor works OK rules out the video chip issue -- so your screen is failing and would need to be replaced.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

@jammer0n 

When the laptop display fails like this, it can be a screen issue or a video chip issue or both.  The fact that an external monitor works OK rules out the video chip issue -- so your screen is failing and would need to be replaced.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.