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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Display and unresponsive icons

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01-04-2019 10:57 AM
So this is the issue...the task bar is all messed up...and none of the icons are responding (whenever I try to click on them they wont open the apps)...in fact nothing is working on clicking.. but buttons are working...for example...when I press the windows button in pops up..but still nothing happens on the mouse click...how do I fix this???
01-06-2019 02:37 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that your experiencing issue with the desktop icons are not responding,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- When was the last time it worked fine?
- Did this happen after a recent window or software update?
- Have you tried restarting the computer and checked?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's perform a system restore:
- Turn off the computer and wait at least 5 seconds with the computer in a full off state.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system (The System Restore window opens).
- Click next and then click the restore point that you want to use, and then click next.
- The Confirm Restore Point window opens.
- Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
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I am an HP Employee