• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎11-04-2018 01:53 PM

HP Recommended
Product: HP 8570W
Operating System: Microsoft Windows 10 (64-bit)

This is the current form, white color with small vertical stripesThis is the current form, white color with small vertical stripes

 

20181104_204738.jpg

 

20181104_204733.jpg

 

20181104_204731.jpg

 

20181104_201944.jpg

 

20181104_201837.jpg

 

20181104_201827.jpg

 I already updated the drivers but that disn't work

So my question is : is it a display problem or a gpu one?

2 REPLIES 2

‎11-05-2018 04:11 AM

HP Recommended

Quick update: the display turned black

I can see that the lights are on 

But no display at all...

Was this reply helpful? Yes No

‎11-13-2018 02:33 AM

HP Recommended

Well it just worked by itself, I don't really know what happened but it seems to be working fine at the moment

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.