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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-14-2025 07:57 AM

HP Recommended

After my laptop has been asleep for several and after re-logging on the display shows vertical, triangular, dark bands from the bottom of the screen. This condition has been worsening.

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2 REPLIES 2

‎10-17-2025 10:06 AM

HP Recommended

@witstert, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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‎10-17-2025 12:13 PM

HP Recommended

5AT18EA#ABU is the Product Number.

 

I am, now, having to Shut Down the laptop.

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