Display driver Intel HD Graphics 530 CRASH on Win10 frequently

[hirochi]

Feb. 8, 2016 and still no problems.

[quarky1]

I have an HP Pavilion with almost constant crashes. There is an Intel 530 driver version 20.19.15.4352  on the Intel website, but it won't install. The latest I can find from HP is 10.18.15.4279.

Are they ever going to release an update? I have only had the laptop since Xmas, but already temped to return it as not being fit for sale.

Please HP, sort this out..

[hirochi]

Quarky1: Go back to page 3 of this forum and look for my post of 02-04-2016 04:22 PM  and try that solution.  I installed that driver on Jan. 29, 2016 and it seems to be working fine.

Intel High-Definition (HD) Graphics Driver      20.19.15.4360 Rev.A  176.2 MB  

Driver.

File name: sp74569.exe

Release details

Released: Jan 29, 2016

Version 20.19.15.4360 Rev.A

Fix and enhancements

- Fixes an issue which causes the display to stop functioning properly.

Good luck - hirochi

[quarky1]

Thanks Hirochi,

Unfortunately not though. There is one driver there:

Intel High-Definition (HD) Graphics Driver

Version:10.18.15.4279 Rev.AFeb 24, 2016

Email 64-bit details

HP's Terms of Use 10.18.15.4279 Rev.A 174.7 MB Feb 24, 2016  

The details show:

Release details

Released: Nov 9, 2015

Version 10.18.15.4279 Rev.A

Fix and enhancements

- Provides the updated driver.

So it looks like the HP package has been updated yesterday, but the actual drivers are STILL from the 9th of November last year.

[hirochi]

Don't know what to say. Your driver is 2 drivers back from the one I have. (see below)

You could try this utility from Intel. You install it and it tells you what Intel updates you can download and install. YOU DO NOT HAVE TO INSTALL ANY! But you can at least see what it shows you.

Intel® Driver Update Utility

http://www.intel.com/content/www/us/en/support/detect.html

---------------------------------------------------------------------------------

My graphics:

GRAPHICS: Intel(R) HD Graphics 530

RESOLUTION: 1920 x 1080

REFRESH: 60

VERSION: 20.19.15.4360

------------------------------------------

When I go to   http://support.hp.com/us-en 

insert my product # (ENTER) and click on "Software and Drivers" I click on

Option 2:  Go directly to the software and driver results

Under Drivers-Graphics (1) click on "+" and I get my driver.  But just below it says "Previous Versions" clicking gets the 2 previous versions below mine below. Yours is the oldest.

My graphics:

GRAPHICS: Intel(R) HD Graphics 530

RESOLUTION: 1920 x 1080

REFRESH: 60

VERSION: 20.19.15.4360

-------------------------------------------

MY VERSION:

File name: sp74569.exe

Release details

Released: Jan 29, 2016

Version 20.19.15.4360 Rev.A

Fix and enhancements

- Fixes an issue which causes the display to stop functioning properly.

----------------------------------------------------------------------------------------------------------

The previous version:

File name:sp74363.exe

Release details

Released: Jan 15, 2016

Version 20.19.15.4300 Rev.A

Fix and enhancements

- Provides the updated driver.

--------------------------------------------------

YOUR VERSION – (2 VERSIONS BACK)

File name:sp72889.exe

Release details

Released: Sep 18, 2015

Version 10.18.15.4279 Rev.A

Fix and enhancements

- Provides the updated driver.

Sure hope you can get this resolved. I know I was very frustated having a brand new computer (Dec 2015) and having the Intel's graphics driver crashing several times a day until Version 20.19.15.4360 Rev.A

Good Luck - hirochi

[quarky1]

Thanks Hirochi, it is pretty frustrating. The Intel software found wireless drivers, but no video drivers.

HP did connect remotely, and were able to add "tdrdelay" (REG_QWORD) with a value of 8 to HKLM\SYSTEM\CurrentControlSet\Control\GraphicsDrivers

Then when looking for an updated driver through Device Manager, it actually found a newer version, 10.18.15.4281.

I can still get it to crash after about 30 seconds of scrolling most webpages though, so not good. Apparently someone from HP was going to call me back, but I haven't heard anything, and really don't expect to.

This is a laptop that was bought just before Christmas too. If it was several years old, I could understand that, but to ignore this problem on a laptop that is so new, is disgraceful. We no longer use HP at work, and if they abandon their corporate customers like this, I can see why. I really thought long and hard before buying HP.

The only thing I can think is that even though Device Manager reports it as a 530, maybe it isn't. Maybe it is a different integrated graphics chipset which is why the Intel software doesn't find anything. Pretty difficult to tell because the model is 15-ak002na and HP seem to have removed references from the UK website.

I feel like I have been conned, and am sorely tempted to return it to store and get a Lenovo.

[mh_schneider]

I was able to solve my issue with the screen going dark every few seconds when wifi was running.  (All was fine when I turned wifi off and ran my cable hardwired.)

My problem was solve by "disabling visual effects", as explained in this very informative document:

http://support.hp.com/us-en/product/HP-Spectre-x360-Convertible-PC-Series/7527520/model/7791778/docu...

I think that in my case, the display driver was not crashing, rather protection code in Windows 10 was shutting the driver down.  Kinda like an autoimmune issue.  My sense, again in my case, is that this was more of a Windows 10 feature problem, rather than an HP or an Intel problem, understanding that as the seller of the machine all problems are HP problems.

I need both Windows and Mac, and I rather like the Spectre 360 as my Windows machine. 

[hirochi]

quark1:

I found HP web page for your computer. It does say 530 chipset.

http://www8.hp.com/uk/en/products/laptops/product-detail.html?oid=9044540#!tab=specs

My HP Dec 2015 came with HP Support Assistant which when clicked on and clicking on Specifications tells all including Graphics Chipset and drivers.

If you do not have it a download is available at this HP site:

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Filename: sp74103.exe

If you want confirmation of any of your computers specs. there is a nice little program (freeware, that I use) called CPU-Z that is available at:

http://www.cpuid.com/softwares/cpu-z.html

Here are a couple of images:

Click drop down box under "Display Device Selection" gives 2 choices; Intel 530 or NVIDIA 950

Still wishing you luck.

Check forSytem BIOS update. I had one. It's now F.25

[quarky1]

Solved!

I did a search for "intel® core™ i5-6300hq with intel® hd graphics 530 drivers" which took me to here:

http://ark.intel.com/products/88959/Intel-Core-i5-6300HQ-Processor-6M-Cache-up-to-3_20-GHz

from there, I was able to get a beta Intel driver;

https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-4...

And once i got past the issue with it not being signed by Microsoft, it installed, and seems to be working fine! No crashes for at least 10-15 minutes which is incredible compared to how it was. So now running 20.19.15.4380.

Thanks very much to everyone on this thread for the help and encouragement.

[mdutra555]

I tried the Intel® Beta Graphics Driver for Windows Version: Beta 15.40.18.4380 setup and Windows 10 does not even allow me to install. As my laptop is my worksation I cannot afford to have any downtime, specially due to unofficial systems updates. I neep HP to assume its responsability for selling defective equipament and have official solution provided; whether this is Intel or Microsoft issue. I will be buying another computer in the next couple of months; this might be my very last HP Windows PC ever. I am tired of fighting off Windows PC manufacture's lack of proper customer care.  I am sure Apple must have its own share of issues but, nevertheless, Apply users seems to be always happy with their products. Too bad, I was a Compaq customer and have been an HP customer for years since.