Display driver Intel HD Graphics 530 CRASH on Win10 frequently

[mdutra555]

I am not particularly blaming Microsoft on the faulty driver, but since drivers are smaller components of an operating system, it is my understanding Microsoft needs to sign and release Intel’s new drive version: 20.19.15.4360 Rev.A – according to hirochi’s post it fixes the issue. I am contending that between Intel, Microsoft and HP there is a gap in the sense of urgency to resolve costumers’ problems. Since Intel has apparently provided the solution, I am inclined to believe the lack of care for their customers is shared between Microsoft and HP.

[ZRX_Dave]

mdutra555

windows 10 update pushed that driver out to me on 3/19. I have reenabled hardware acceleration in firefox and all seems well so far.

[mdutra555]

Hi Dave, 

I checked for Windows updates and I got that my Windows was up-to-date.

Thank you any ways!

Mauro

[mdutra555]

Well, I finally got the courage to install Intel’s Graphics Driver update as recommended by hirochi on page 4 of this thread. As I’ve mentioned before this laptop is my workstation and I cannot afford downtime. As HP Support Assistant was unable to resolve my issue, I simply had to take the chance of doing it myself. Thanks God, and Intel, the graphics driver update ran smoothly and so far its seems to really have fixed the issue. I’ve copied the instructions to manually update the driver, posted by prelo on answers.microsoft.com forum – easy peasy. All referred links are below. Please pay attentions to all warnings and good luck.

1. Download from this site the zip file (win64_154014.4352.zip), and not the exe file: https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th...

1. Unzip the file to C:\Windows\Temp folder or any folder you may want.
2. Right click on Start and choose Device Manager, Display adapters, Intel(R) HD Graphics Family.
3. Double click to open it (or right click and choose Properties).
4. Click on the Driver tab and then on Update Driver.
5. On the new tab click on Browse my computer for driver software.
6. On the new tab click on Let me pick from a list of device drivers on my computer.
7. On the new tab click on Have Disk.
8. Click on Browse and then browse to Windows\Temp\(win64_15401??? Folder or if you chose another path folder, open \Graphics\igdlh64.inf and click on it and then click on Open and then OK.
9. On the new tab where Intel (R) HD Graphics Family is showing click on Next and let the driver to install.
10. The new Driver Version is 20.19.15.4352 and is digitally signed.

Please note that the page says:

Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]

Version: 15.40.14.4352 (Latest) Date: 12/23/2015

But I actually got version: 20.19.15.4352 installed.

Be aware to follow step by step the whole procedure and do not try to use the .exe wizard to update the driver directly, in my case it didn’t work at all.

Down driver here:

https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th...

Microsoft Cummunity Forum with prelo post:

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/intel-hd-graphics-display-drive...

[mdutra555]

I regret to report back with bad news but, the Graphics Driver update didn't really resolved the issue. It seemed OK for a week or so but it has returned with vengeance. Like I've mentioned before here is a link the a sample web page where the issue is much worse. I used Chrome Dev Tools to inspect element and see if any kind of script, network, animation, event, etc. was being executed, but I didn't see anything out of the ordinary. Perhaps someone else can figure this one out. Thanks!

https://julie.io/email-layout-calculator/

[ZRX_Dave]

My current driver no problems - 20.19.15.4360

[mdutra555]

Hi Dave,

I got versoin 20.19.15.4352 dated 12/15/2015. I guest I should look for another update even if I am just a bit behind your version. Thank You!

[gk2k]

This is a HP issue with their custom Intel drivers. Mainly happens now when playing videos (screen switching issue, possibly resolution changes, etc.)

When are HP going to fix this?

Intel(R) Graphics 520 20.19.15.4377 (25/01/2016)

No updates available from HP Support Assistant.

Really poor HP, shame on your company for producing such untested beta crap for a $1500+ product.

[mdutra555]

I agree 100%. It seems to  be getting worse with every update. After being HP customer for so many decades, since COMPAQ days, my next computers won't be HP no more.

[mh_schneider]

I get this screen flashing problem intermittently after an update.  My problem feels like a conflict between Win 10 and the Intel driver, eg Win 10 stopping the driver, which keeps restarting....

So far, I've always been able to resolve this by unchecking everyithing in visual effects settings (search for advanced system settings).

Don't know if this helps alyone else....