Display drivers won't install; "installation package is not supported by this processor type"

[JerTimmer]

I have recently upgraded my hard drive and had to reinstall Windows 10 Pro. When installing the Intel HD Graphics 620 display drivers, I got the message "installation package is not supported by this processor type". I updated all other drivers to ensure the processor would be recognized properly, but still the problem remains. 

I have tried three routes to install the driver;

1) use the HP installer; which returns "there was an error installing one or more drivers, setup will now exit"

2) use the Intel installer, both manually and the Intel Driver & Support assistant; which returns "installation package is not supported by this processor type"

3) use the Windows Device Manager, which recognizes the graphics chip as a Intel HD Graphics 620; which returns "a service installation section in this INF is invalid"

I have also tried older driver versions, but to no effect other than what's already listed above.

Where can I find the proper drivers for my graphics chip?

[Paul_Tikkanen]

Hi:

See if this one works...

TITLE: Intel Video Driver and Control Panel

VERSION: 21.20.16.4541

ftp://ftp.hp.com/pub/softpaq/sp78501-79000/sp78781.exe

[JerTimmer · Accepted solution]

I have managed to resolve it; the issue was a hanging Windows 10 Update. The 1803 update failed to install, which somehow interfered with the proper installation of the graphics drivers. After manually installing the update (from here: https://www.microsoft.com/en-us/software-download/windows10), rebooting, Windows automatically downloaded and installed the proper driver for the graphics chipset.